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Complaints/Dispute
You can create the complaint/objection form for customers and members here.
Complaints/Dispute

Before the European Financial Services and Exchange Commission can consider your dispute, you need to have complained to the financial services provider and given it an opportunity to resolve your dispute. In most cases, it has 14 days to respond.

Dispute details

Additional comments

Supporting documents

Please include copies of any documents you have regarding your dispute. If your financial service provider has written to you about your dispute, please be sure to provide a copy of the answer.

Please do not submit the following information:

  • Personal ID documents: passports, driver’s licenses or other forms of personal identification
  • Financial documents: bank statements, debit/credit card details
  • Login information: usernames or passwords for trading, banking or other accounts

Please note: EFSEC representatives will never ask you for personal or financial information in the process of handling customer disputes.

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