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Dispute Resolution
EFSEC is the first of its kind independent external dispute resolution body dedicated specifically to Forex that ensures that traders are getting their disputes resolved in a quick, efficient, unbiased and authentic manner.
Membership
We unite more than 40 trusted and verified brokers, exchanges and technology providers who are committed to upholding the highest standards of commercial honor and best business practices in their operations.
Compensation Fund
Our Compensation Fund gives traders added peace of mind and security when using our free service by ensuring they are protected up to €20,000 per complaint against their broker member.
FAQ
What is the EFSEC?

European Financial Services and Exchange Commission is an external dispute resolution (EDR) organization for consumers/traders who are unable to resolve disputes with financial services providers that are members of the European Financial Services and Exchange Commission.

European Financial Services and Exchange Commission set out to provide a new approach for traders and brokers alike to resolve any issues that arise in the course of trading the Forex market.

European Financial Services and Exchange Commission hears a wide variety of disputes of all monetary values. We give traders a voice so they feel they are treated fairly and we provide brokers a means to respond to any complaints that may have been unfairly lodged against them.

What are the objectives of the EFSEC?

European Financial Services and Exchange Commission was established to be a neutral 3rd party committee to fairly review and resolve complaints in an effort to facilitate a simpler, swifter resolution than through industry regulators and the legal system.

What is the compensation fund and how does it work?

The Compensation Fund is a fund that acts as an insurance policy for members’ clients but is only used should a member refuse to adhere to a judgment from the European Financial Services and Exchange Commission.

It is very important to understand that the fund will only be used for a judgment that has been issued by the European Financial Services and Exchange Commission. The fund does not cover traders’ possible losses incurred while engaging in self-directed trading and does not apply to a broker member’s entire client base should the broker become insolvent.

Further, the Compensation Fund cannot be used for complaints regarding management account trading, trading of synthetic or non-market financial products as outlined in clause 16 of the Rules and Guidelines of the European Financial Services and Exchange Commission.

The Compensation Fund is financed by the European Financial Services and Exchange Commission through the allocation of 10% of the monthly membership dues to the fund which are held in a separate bank account and cannot be used to finance operations or other activities of the organization.

The Compensation Fund will only cover judgments up to €20,000 per client of a Member.

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