{"id":10908,"date":"2022-10-13T21:44:37","date_gmt":"2022-10-13T21:44:37","guid":{"rendered":"https:\/\/idealfx.xyz\/wp1\/?page_id=10908"},"modified":"2022-11-07T02:09:50","modified_gmt":"2022-11-07T02:09:50","slug":"resolution-process","status":"publish","type":"page","link":"https:\/\/secure.efsec.org\/tr\/resolution-process\/","title":{"rendered":"\u00c7\u00f6z\u00fcm S\u00fcreci"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"10908\" class=\"elementor elementor-10908\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-81fd096 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"81fd096\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5cd2ca3\" data-id=\"5cd2ca3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6f538b6 elementor-widget elementor-widget-heading\" data-id=\"6f538b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">\u00c7\u00f6z\u00fcm S\u00fcreci<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2d89acd\" data-id=\"2d89acd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f7e8db5 elementor-widget elementor-widget-text-editor\" data-id=\"f7e8db5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tFirmaADI, yat\u0131r\u0131mc\u0131lar\u0131n ve arac\u0131 kurumlar\u0131n anla\u015fmazl\u0131klar\u0131n\u0131n h\u0131zl\u0131, verimli, tarafs\u0131z ve g\u00fcvenilir bir \u015fekilde \u00e7\u00f6z\u00fclmesini sa\u011flarken, sa\u011flam temellere dayal\u0131 bir yan\u0131t almalar\u0131na da olanak tan\u0131r ve b\u00f6ylece Forex ve Fark S\u00f6zle\u015fmeleri (CFD'ler) hakk\u0131ndaki genel bilgilerine katk\u0131da bulunur.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-b914f4e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b914f4e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1e8366e\" data-id=\"1e8366e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ea87dc8 elementor-widget elementor-widget-heading\" data-id=\"ea87dc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">01<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3e7eb0 elementor-widget elementor-widget-text-editor\" data-id=\"f3e7eb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Mali Komisyona \u015eikayette Bulunun<\/h4><\/br>\n<h5 class=\"fc-drp-special\">Olay\u0131n ger\u00e7ekle\u015fti\u011fi tarihten itibaren 45 g\u00fcn i\u00e7inde m\u00fc\u015fteri, Mali Komisyona \u015fikayette bulunabilir. Ancak m\u00fc\u015fteri \u00f6ncelikle \u015fikayetini ilgili \u00fcye kurulu\u015fla \u00e7\u00f6zmeye \u00e7al\u0131\u015fmal\u0131d\u0131r.<\/h5>\n&nbsp;\n<ul>\n \t<li>\u00dcye, m\u00fc\u015fteri \u015fikayetinin al\u0131nd\u0131\u011f\u0131n\u0131 teyit etmek i\u00e7in 5 g\u00fcn ve \u015fikayete \u00dcyenin Dahili Uyu\u015fmazl\u0131k \u00c7\u00f6z\u00fcm (IDR) prosed\u00fcr\u00fc arac\u0131l\u0131\u011f\u0131yla cevap vermek i\u00e7in 14 g\u00fcn s\u00fcreye sahiptir.<\/li>\n \t<li>M\u00fc\u015fteri, ancak \u00fcyenin karar\u0131ndan memnun kalmamas\u0131 veya karar\u0131n 14 g\u00fcn i\u00e7inde verilmemesi durumunda Mali Komisyona \u015fikayette bulunabilir.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b64eeb elementor-widget elementor-widget-heading\" data-id=\"2b64eeb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">02<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f282545 elementor-widget elementor-widget-text-editor\" data-id=\"f282545\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Ara\u015ft\u0131rma A\u015famas\u0131<\/h4><\/br>\n<h5 class=\"fc-drp-special\">Mali Komisyon, \u015fikayetin gerek\u00e7elerini inceleyecek ve ge\u00e7erlili\u011fini 5 i\u015f g\u00fcn\u00fc i\u00e7inde do\u011frulayacakt\u0131r.<\/h5>\n&nbsp;\n<ul>\n \t<li>DRC Ba\u015fkan\u0131, gerekli t\u00fcm bilgileri edinmek ve soru\u015fturma a\u015famas\u0131nda \u015fikayetin \u00e7\u00f6z\u00fclme \u015fans\u0131n\u0131n olup olmad\u0131\u011f\u0131n\u0131 g\u00f6rmek i\u00e7in 5 i\u015f g\u00fcn\u00fc i\u00e7inde m\u00fc\u015fteri ve \u00dcye ile ileti\u015fime ge\u00e7ecektir.<\/li>\n \t<li>Soru\u015fturma a\u015famas\u0131nda uzla\u015fma f\u0131rsat\u0131 bulunamazsa, \u015fikayet Karar A\u015famas\u0131na ve DRC'ye (\u0130tiraz Kurulu) g\u00f6nderilecektir.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49d7ba9 elementor-widget elementor-widget-heading\" data-id=\"49d7ba9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">03<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-251576b elementor-widget elementor-widget-text-editor\" data-id=\"251576b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Karar A\u015famas\u0131<\/h4><\/br>\n<h5 class=\"fc-drp-special\">Karar a\u015famas\u0131nda toplanan belgeler ve bilgiler do\u011frultusunda, DRC \u015fikayet hakk\u0131nda bir karar verecektir.<\/h5>\n&nbsp;\n<ul>\n \t<li>Ek bilgiye ihtiya\u00e7 duyulmas\u0131 halinde, DRC bu bilgileri m\u00fc\u015fteriden veya \u00dcyeden talep edecektir. Talep edilen taraf\u0131n 7 g\u00fcn i\u00e7inde yan\u0131t vermesi gerekmektedir.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4c96eb elementor-widget elementor-widget-heading\" data-id=\"a4c96eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">04<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70927a0 elementor-widget elementor-widget-text-editor\" data-id=\"70927a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>\u00d6d\u00fcller ve Ni\u015fanlar<\/h4>\n&nbsp;\n<h5 class=\"fc-drp-special\">Kongo Demokratik Cumhuriyeti kararlar\u0131 arac\u0131 kurumlar i\u00e7in ba\u011flay\u0131c\u0131d\u0131r. Kongo Demokratik Cumhuriyeti kararlar\u0131, ancak m\u00fc\u015fteriler taraf\u0131ndan kabul edilmesi durumunda m\u00fc\u015fteriler i\u00e7in ba\u011flay\u0131c\u0131d\u0131r.<\/h5>\n&nbsp;\n<ul>\n \t<li>\u015eikayet\u00e7i, DRC'nin karar\u0131na kat\u0131l\u0131yorsa, bunu 14 g\u00fcn i\u00e7inde kabul etmesi gerekmektedir. M\u00fc\u015fteri, DRC'nin karar\u0131na 14 g\u00fcn i\u00e7inde yan\u0131t vermezse, \u015fikayet kapanm\u0131\u015f say\u0131l\u0131r.<\/li>\n \t<li>\u00dcye, karar\u0131n al\u0131nd\u0131\u011f\u0131 tarihten itibaren 28 g\u00fcn i\u00e7inde uzla\u015fmay\u0131 sa\u011flamal\u0131d\u0131r.<\/li>\n \t<li>Karar \u00dcye lehine verilmi\u015fse, m\u00fcvekkil karar\u0131n verildi\u011fi tarihten itibaren 7 g\u00fcn i\u00e7inde \u00fcyeye bir ibra belgesi sunmal\u0131d\u0131r ve \u015fikayet kapanm\u0131\u015f say\u0131l\u0131r.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-427a34e elementor-widget elementor-widget-pix-button\" data-id=\"427a34e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span  class=\"btn m-0      btn-primary d-inline-flex align-items-center      btn-md\"     ><span class=\"font-weight-bold\" >\u015eikayette Bulunun<\/span><\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-bf9dd6d\" data-id=\"bf9dd6d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8745ad6 elementor-widget elementor-widget-template\" data-id=\"8745ad6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"10766\" class=\"elementor elementor-10766\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-8966f2f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"8966f2f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-686f884\" data-id=\"686f884\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ce59932 elementor-widget elementor-widget-heading\" data-id=\"ce59932\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">H\u0131zl\u0131 ba\u011flant\u0131lar<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f9b93f eael-hamburger--none eael-advanced-menu-hamburger-align-right eael-advanced-menu--no elementor-widget elementor-widget-eael-advanced-menu\" data-id=\"9f9b93f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-advanced-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div data-hamburger-icon=\"\" data-indicator-class=\"\" data-dropdown-indicator-class=\"&lt;i aria-hidden=&quot;true&quot; class=&quot;fas fa-angle-down&quot;&gt;&lt;\/i&gt;\" class=\"eael-advanced-menu-container eael-advanced-menu-align-left eael-advanced-menu-dropdown-align-left\" data-hamburger-breakpoints=\"{&quot;mobile&quot;:&quot;Mobil Portre (&gt; 767px)&quot;,&quot;tablet&quot;:&quot;Tablet Portresi (&gt; 1024px)&quot;,&quot;desktop&quot;:&quot;Desktop (&gt; 2400px)&quot;,&quot;none&quot;:&quot;None&quot;}\" data-hamburger-device=\"none\">\n                <ul id=\"menu-efsec-quick\" class=\"eael-advanced-menu eael-advanced-menu-dropdown-animate-to-top eael-advanced-menu-indicator eael-advanced-menu-vertical\"><li id=\"menu-item-11613\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-11613\"><a href=\"https:\/\/secure.efsec.org\/tr\/about-us\/\">Hakk\u0131m\u0131zda<\/a><\/li>\n<li id=\"menu-item-11614\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-11614\"><a href=\"https:\/\/secure.efsec.org\/tr\/complaint-dispute\/\">\u015eikayet\/Uyu\u015fmazl\u0131k<\/a><\/li>\n<li id=\"menu-item-11615\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-11615\"><a href=\"https:\/\/secure.efsec.org\/tr\/check-lisence\/\">Lisans\u0131 kontrol edin<\/a><\/li>\n<li id=\"menu-item-11616\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-11616\"><a href=\"https:\/\/secure.efsec.org\/tr\/faq\/\">SSS<\/a><\/li>\n<\/ul>                <button class=\"eael-advanced-menu-toggle\" aria-label=\"Essential Addons Toggle Menu\">\n                                    <\/button>\n            <\/div>\n            \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-c1981e6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c1981e6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-9349159\" data-id=\"9349159\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8bd4a7b elementor-widget elementor-widget-pix-text\" data-id=\"8bd4a7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pix-el-text w-100 text-left\" ><p class=\"resp-option text-white text-left font-weight-bold\" >Size nas\u0131l yard\u0131mc\u0131 olabiliriz?<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3c2f77 elementor-widget elementor-widget-pix-text\" data-id=\"a3c2f77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pix-el-text w-100 text-left\" ><p class=\"resp-option text-white text-left\" >Size en yak\u0131n EFSEC ofisiyle ileti\u015fime ge\u00e7in veya \u00e7evrimi\u00e7i olarak bir mesaj g\u00f6nderin.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d96defe elementor-widget elementor-widget-pix-button\" data-id=\"d96defe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a  href=\"\/tr\/contact-us\/\" class=\"btn m-0      btn-white d-inline-flex align-items-center      btn-md\"     ><span class=\"font-weight-bold\" >Bize ula\u015f\u0131n<\/span><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Resolution Process FirmaADI ensures that traders and brokers are getting their disputes resolved in a quick, efficient, unbiased and authentic manner while making sure they walk away with a well-founded answer, thus contributing to their overall knowledge about Forex and&#8230;<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10908","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/secure.efsec.org\/tr\/wp-json\/wp\/v2\/pages\/10908","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/secure.efsec.org\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/secure.efsec.org\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/secure.efsec.org\/tr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/secure.efsec.org\/tr\/wp-json\/wp\/v2\/comments?post=10908"}],"version-history":[{"count":0,"href":"https:\/\/secure.efsec.org\/tr\/wp-json\/wp\/v2\/pages\/10908\/revisions"}],"wp:attachment":[{"href":"https:\/\/secure.efsec.org\/tr\/wp-json\/wp\/v2\/media?parent=10908"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}