{"id":10908,"date":"2022-10-13T21:44:37","date_gmt":"2022-10-13T21:44:37","guid":{"rendered":"https:\/\/idealfx.xyz\/wp1\/?page_id=10908"},"modified":"2022-11-07T02:09:50","modified_gmt":"2022-11-07T02:09:50","slug":"resolution-process","status":"publish","type":"page","link":"https:\/\/secure.efsec.org\/fr\/resolution-process\/","title":{"rendered":"Proc\u00e9dure de r\u00e9solution"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"10908\" class=\"elementor elementor-10908\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-81fd096 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"81fd096\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5cd2ca3\" data-id=\"5cd2ca3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6f538b6 elementor-widget elementor-widget-heading\" data-id=\"6f538b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Proc\u00e9dure de r\u00e9solution<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2d89acd\" data-id=\"2d89acd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f7e8db5 elementor-widget elementor-widget-text-editor\" data-id=\"f7e8db5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tFirmaADI veille \u00e0 ce que les traders et les courtiers voient leurs litiges r\u00e9solus de mani\u00e8re rapide, efficace, impartiale et authentique, tout en s'assurant qu'ils repartent avec une r\u00e9ponse bien fond\u00e9e, contribuant ainsi \u00e0 leurs connaissances g\u00e9n\u00e9rales sur le Forex et les contrats sur diff\u00e9rence (CFD).\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-b914f4e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b914f4e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1e8366e\" data-id=\"1e8366e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ea87dc8 elementor-widget elementor-widget-heading\" data-id=\"ea87dc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">01<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3e7eb0 elementor-widget elementor-widget-text-editor\" data-id=\"f3e7eb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>D\u00e9poser une plainte aupr\u00e8s de la Commission financi\u00e8re<\/h4><\/br>\n<h5 class=\"fc-drp-special\">Dans les 45 jours suivant l'incident, le client peut d\u00e9poser une plainte aupr\u00e8s de la Commission financi\u00e8re. Cependant, il doit d'abord tenter de r\u00e9soudre son diff\u00e9rend avec le membre concern\u00e9.<\/h5>\n&nbsp;\n<ul>\n \t<li>Le membre dispose de 5 jours pour accuser r\u00e9ception de la plainte du client et de 14 jours pour y r\u00e9pondre par le biais de sa proc\u00e9dure interne de r\u00e8glement des diff\u00e9rends (IDR).<\/li>\n \t<li>Le client ne peut d\u00e9poser une plainte aupr\u00e8s de la Commission financi\u00e8re que s'il n'est pas satisfait de la d\u00e9cision du membre ou si la d\u00e9cision n'a pas \u00e9t\u00e9 prise dans les 14 jours.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b64eeb elementor-widget elementor-widget-heading\" data-id=\"2b64eeb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">02<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f282545 elementor-widget elementor-widget-text-editor\" data-id=\"f282545\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Phase d'investigation<\/h4><\/br>\n<h5 class=\"fc-drp-special\">La Commission financi\u00e8re enqu\u00eatera sur les motifs de la plainte et en v\u00e9rifiera la validit\u00e9 dans un d\u00e9lai de 5 jours ouvrables.<\/h5>\n&nbsp;\n<ul>\n \t<li>Le responsable du DRC contactera le client et le membre dans un d\u00e9lai de 5 jours ouvrables afin d'obtenir toutes les informations n\u00e9cessaires et de voir s'il est possible de r\u00e9gler la plainte pendant la phase d'enqu\u00eate.<\/li>\n \t<li>Si aucune possibilit\u00e9 de r\u00e8glement n'est trouv\u00e9e pendant la phase d'enqu\u00eate, la plainte passera \u00e0 la phase de d\u00e9termination et au DRC.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49d7ba9 elementor-widget elementor-widget-heading\" data-id=\"49d7ba9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">03<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-251576b elementor-widget elementor-widget-text-editor\" data-id=\"251576b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Phase de d\u00e9termination<\/h4><\/br>\n<h5 class=\"fc-drp-special\">Sur la base des documents et des informations recueillis au cours de la phase de d\u00e9termination, le DRC prendra une d\u00e9cision concernant la plainte.<\/h5>\n&nbsp;\n<ul>\n \t<li>Si des informations compl\u00e9mentaires sont n\u00e9cessaires, DRC les demandera au client ou au membre. La partie demand\u00e9e devra r\u00e9pondre dans un d\u00e9lai de 7 jours.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4c96eb elementor-widget elementor-widget-heading\" data-id=\"a4c96eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">04<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70927a0 elementor-widget elementor-widget-text-editor\" data-id=\"70927a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>R\u00e9compenses et d\u00e9corations<\/h4>\n&nbsp;\n<h5 class=\"fc-drp-special\">Les d\u00e9cisions du DRC sont contraignantes pour les courtiers. Elles ne le sont pour les clients que s'ils les acceptent.<\/h5>\n&nbsp;\n<ul>\n \t<li>Si le plaignant est d'accord avec la d\u00e9cision du DRC, il devra l'accepter dans un d\u00e9lai de 14 jours. Si le client ne r\u00e9pond pas \u00e0 la d\u00e9cision du DRC dans ce d\u00e9lai, la plainte sera consid\u00e9r\u00e9e comme close.<\/li>\n \t<li>Le membre doit accorder le r\u00e8glement dans les 28 jours suivant la date \u00e0 laquelle la d\u00e9cision a \u00e9t\u00e9 prise.<\/li>\n \t<li>Si la d\u00e9cision est favorable au membre, le client doit lui fournir une quittance dans les sept jours suivant la date de la d\u00e9cision et la cl\u00f4ture du dossier.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-427a34e elementor-widget elementor-widget-pix-button\" data-id=\"427a34e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span  class=\"btn m-0      btn-primary d-inline-flex align-items-center      btn-md\"     ><span class=\"font-weight-bold\" >D\u00e9poser une plainte<\/span><\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-bf9dd6d\" data-id=\"bf9dd6d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8745ad6 elementor-widget elementor-widget-template\" data-id=\"8745ad6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"10766\" class=\"elementor elementor-10766\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-8966f2f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"8966f2f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-686f884\" data-id=\"686f884\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ce59932 elementor-widget elementor-widget-heading\" data-id=\"ce59932\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Liens rapides<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f9b93f eael-hamburger--none eael-advanced-menu-hamburger-align-right eael-advanced-menu--no elementor-widget elementor-widget-eael-advanced-menu\" data-id=\"9f9b93f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-advanced-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div data-hamburger-icon=\"\" data-indicator-class=\"\" data-dropdown-indicator-class=\"&lt;i aria-hidden=&quot;true&quot; class=&quot;fas fa-angle-down&quot;&gt;&lt;\/i&gt;\" class=\"eael-advanced-menu-container eael-advanced-menu-align-left eael-advanced-menu-dropdown-align-left\" data-hamburger-breakpoints=\"{&quot;mobile&quot;:&quot;Portrait mobile (&gt; 767px)&quot;,&quot;tablet&quot;:&quot;Tablette en mode portrait (&gt; 1024px)&quot;,&quot;desktop&quot;:&quot;Desktop (&gt; 2400px)&quot;,&quot;none&quot;:&quot;None&quot;}\" data-hamburger-device=\"none\">\n                <ul id=\"menu-efsec-quick\" class=\"eael-advanced-menu eael-advanced-menu-dropdown-animate-to-top eael-advanced-menu-indicator eael-advanced-menu-vertical\"><li id=\"menu-item-11613\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-11613\"><a href=\"https:\/\/secure.efsec.org\/fr\/about-us\/\">\u00c0 propos de nous<\/a><\/li>\n<li id=\"menu-item-11614\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-11614\"><a href=\"https:\/\/secure.efsec.org\/fr\/complaint-dispute\/\">Plainte\/Litige<\/a><\/li>\n<li id=\"menu-item-11615\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-11615\"><a href=\"https:\/\/secure.efsec.org\/fr\/check-lisence\/\">V\u00e9rifier le permis<\/a><\/li>\n<li id=\"menu-item-11616\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-11616\"><a href=\"https:\/\/secure.efsec.org\/fr\/faq\/\">FAQ<\/a><\/li>\n<\/ul>                <button class=\"eael-advanced-menu-toggle\" aria-label=\"Essential Addons Toggle Menu\">\n                                    <\/button>\n            <\/div>\n            \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-c1981e6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c1981e6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-9349159\" data-id=\"9349159\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8bd4a7b elementor-widget elementor-widget-pix-text\" data-id=\"8bd4a7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pix-el-text w-100 text-left\" ><p class=\"resp-option text-white text-left font-weight-bold\" >Comment pouvons-nous vous aider ?<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3c2f77 elementor-widget elementor-widget-pix-text\" data-id=\"a3c2f77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pix-el-text w-100 text-left\" ><p class=\"resp-option text-white text-left\" >Contactez-nous au bureau de l'EFSEC le plus proche de chez vous ou envoyez un message en ligne.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d96defe elementor-widget elementor-widget-pix-button\" data-id=\"d96defe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a  href=\"\/fr\/contact-us\/\" class=\"btn m-0      btn-white d-inline-flex align-items-center      btn-md\"     ><span class=\"font-weight-bold\" >Contactez-nous<\/span><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Resolution Process FirmaADI ensures that traders and brokers are getting their disputes resolved in a quick, efficient, unbiased and authentic manner while making sure they walk away with a well-founded answer, thus contributing to their overall knowledge about Forex and&#8230;<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10908","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/secure.efsec.org\/fr\/wp-json\/wp\/v2\/pages\/10908","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/secure.efsec.org\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/secure.efsec.org\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/secure.efsec.org\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/secure.efsec.org\/fr\/wp-json\/wp\/v2\/comments?post=10908"}],"version-history":[{"count":0,"href":"https:\/\/secure.efsec.org\/fr\/wp-json\/wp\/v2\/pages\/10908\/revisions"}],"wp:attachment":[{"href":"https:\/\/secure.efsec.org\/fr\/wp-json\/wp\/v2\/media?parent=10908"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}