{"id":10908,"date":"2022-10-13T21:44:37","date_gmt":"2022-10-13T21:44:37","guid":{"rendered":"https:\/\/idealfx.xyz\/wp1\/?page_id=10908"},"modified":"2022-11-07T02:09:50","modified_gmt":"2022-11-07T02:09:50","slug":"resolution-process","status":"publish","type":"page","link":"https:\/\/secure.efsec.org\/es\/resolution-process\/","title":{"rendered":"Proceso de resoluci\u00f3n"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"10908\" class=\"elementor elementor-10908\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-81fd096 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"81fd096\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5cd2ca3\" data-id=\"5cd2ca3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6f538b6 elementor-widget elementor-widget-heading\" data-id=\"6f538b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Proceso de resoluci\u00f3n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2d89acd\" data-id=\"2d89acd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f7e8db5 elementor-widget elementor-widget-text-editor\" data-id=\"f7e8db5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tFirmaADI garantiza que los operadores y corredores resuelvan sus disputas de manera r\u00e1pida, eficiente, imparcial y aut\u00e9ntica, asegur\u00e1ndose de que obtengan una respuesta bien fundamentada, lo que contribuye a ampliar sus conocimientos sobre Forex y Contratos por Diferencia (CFD).\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-b914f4e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b914f4e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1e8366e\" data-id=\"1e8366e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ea87dc8 elementor-widget elementor-widget-heading\" data-id=\"ea87dc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">01<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3e7eb0 elementor-widget elementor-widget-text-editor\" data-id=\"f3e7eb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Presenta una queja ante la Comisi\u00f3n Financiera<\/h4><\/br>\n<h5 class=\"fc-drp-special\">Dentro de los 45 d\u00edas posteriores al incidente, el cliente puede presentar una queja ante la Comisi\u00f3n Financiera. Sin embargo, primero debe intentar resolver su queja con el Miembro.<\/h5>\n&nbsp;\n<ul>\n \t<li>El miembro dispone de 5 d\u00edas para acusar recibo de la queja del cliente y de 14 d\u00edas para responder a la misma a trav\u00e9s del procedimiento interno de resoluci\u00f3n de disputas (IDR) del miembro.<\/li>\n \t<li>El cliente solo podr\u00e1 presentar una queja ante la Comisi\u00f3n Financiera si no est\u00e1 satisfecho con la decisi\u00f3n del Miembro o si la decisi\u00f3n no se tom\u00f3 dentro de los 14 d\u00edas.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b64eeb elementor-widget elementor-widget-heading\" data-id=\"2b64eeb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">02<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f282545 elementor-widget elementor-widget-text-editor\" data-id=\"f282545\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Fase de investigaci\u00f3n<\/h4><\/br>\n<h5 class=\"fc-drp-special\">La Comisi\u00f3n Financiera investigar\u00e1 los fundamentos de la queja y verificar\u00e1 su validez en un plazo de 5 d\u00edas h\u00e1biles.<\/h5>\n&nbsp;\n<ul>\n \t<li>El responsable del DRC se pondr\u00e1 en contacto con el cliente y el miembro en un plazo de 5 d\u00edas h\u00e1biles para obtener toda la informaci\u00f3n necesaria y comprobar si existe la posibilidad de resolver la queja durante la fase de investigaci\u00f3n.<\/li>\n \t<li>Si no se presenta ninguna oportunidad de acuerdo durante la fase de investigaci\u00f3n, la queja pasar\u00e1 a la fase de determinaci\u00f3n y a la DRC.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49d7ba9 elementor-widget elementor-widget-heading\" data-id=\"49d7ba9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">03<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-251576b elementor-widget elementor-widget-text-editor\" data-id=\"251576b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Fase de determinaci\u00f3n<\/h4><\/br>\n<h5 class=\"fc-drp-special\">Con base en los documentos y la informaci\u00f3n recopilados durante la Fase de Determinaci\u00f3n, la DRC tomar\u00e1 una decisi\u00f3n sobre la queja.<\/h5>\n&nbsp;\n<ul>\n \t<li>Si se requiere informaci\u00f3n adicional, DRC la solicitar\u00e1 al cliente o miembro. La parte que la reciba deber\u00e1 responder en un plazo de 7 d\u00edas.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4c96eb elementor-widget elementor-widget-heading\" data-id=\"a4c96eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">04<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70927a0 elementor-widget elementor-widget-text-editor\" data-id=\"70927a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Premios y condecoraciones<\/h4>\n&nbsp;\n<h5 class=\"fc-drp-special\">Las decisiones de la DRC son vinculantes para los corredores. Las decisiones de la DRC son vinculantes para los clientes solo si las aceptan.<\/h5>\n&nbsp;\n<ul>\n \t<li>Si el reclamante est\u00e1 de acuerdo con la decisi\u00f3n de la DRC, deber\u00e1 aceptarla en un plazo de 14 d\u00edas. Si el cliente no responde a la decisi\u00f3n de la DRC en un plazo de 14 d\u00edas, la reclamaci\u00f3n se considerar\u00e1 archivada.<\/li>\n \t<li>El miembro deber\u00e1 otorgar la indemnizaci\u00f3n dentro de los 28 d\u00edas posteriores a la fecha en que se tom\u00f3 la decisi\u00f3n.<\/li>\n \t<li>Si la decisi\u00f3n fue a favor del Miembro, el cliente debe proporcionar una liberaci\u00f3n para el miembro dentro de los 7 d\u00edas posteriores a la fecha en que se tom\u00f3 la decisi\u00f3n y la queja se considera cerrada.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-427a34e elementor-widget elementor-widget-pix-button\" data-id=\"427a34e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span  class=\"btn m-0      btn-primary d-inline-flex align-items-center      btn-md\"     ><span class=\"font-weight-bold\" >Presentar una reclamaci\u00f3n<\/span><\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-bf9dd6d\" data-id=\"bf9dd6d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8745ad6 elementor-widget elementor-widget-template\" data-id=\"8745ad6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"10766\" class=\"elementor elementor-10766\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-8966f2f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"8966f2f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-686f884\" data-id=\"686f884\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ce59932 elementor-widget elementor-widget-heading\" data-id=\"ce59932\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Enlaces r\u00e1pidos<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f9b93f eael-hamburger--none eael-advanced-menu-hamburger-align-right eael-advanced-menu--no elementor-widget elementor-widget-eael-advanced-menu\" data-id=\"9f9b93f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-advanced-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div data-hamburger-icon=\"\" data-indicator-class=\"\" data-dropdown-indicator-class=\"&lt;i aria-hidden=&quot;true&quot; class=&quot;fas fa-angle-down&quot;&gt;&lt;\/i&gt;\" class=\"eael-advanced-menu-container eael-advanced-menu-align-left eael-advanced-menu-dropdown-align-left\" data-hamburger-breakpoints=\"{&quot;mobile&quot;:&quot;M\\u00f3vil vertical (&gt; 767px)&quot;,&quot;tablet&quot;:&quot;Tableta vertical (&gt; 1024px)&quot;,&quot;desktop&quot;:&quot;Desktop (&gt; 2400px)&quot;,&quot;none&quot;:&quot;None&quot;}\" data-hamburger-device=\"none\">\n                <ul id=\"menu-efsec-quick\" class=\"eael-advanced-menu eael-advanced-menu-dropdown-animate-to-top eael-advanced-menu-indicator eael-advanced-menu-vertical\"><li id=\"menu-item-11613\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-11613\"><a href=\"https:\/\/secure.efsec.org\/es\/about-us\/\">Sobre nosotros<\/a><\/li>\n<li id=\"menu-item-11614\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-11614\"><a href=\"https:\/\/secure.efsec.org\/es\/complaint-dispute\/\">Reclamaci\u00f3n\/Disputa<\/a><\/li>\n<li id=\"menu-item-11615\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-11615\"><a href=\"https:\/\/secure.efsec.org\/es\/check-lisence\/\">Comprobar licencia<\/a><\/li>\n<li id=\"menu-item-11616\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-11616\"><a href=\"https:\/\/secure.efsec.org\/es\/faq\/\">Preguntas frecuentes<\/a><\/li>\n<\/ul>                <button class=\"eael-advanced-menu-toggle\" aria-label=\"Essential Addons Toggle Menu\">\n                                    <\/button>\n            <\/div>\n            \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-c1981e6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c1981e6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-9349159\" data-id=\"9349159\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8bd4a7b elementor-widget elementor-widget-pix-text\" data-id=\"8bd4a7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pix-el-text w-100 text-left\" ><p class=\"resp-option text-white text-left font-weight-bold\" >\u00bfEn qu\u00e9 podemos ayudarle?<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3c2f77 elementor-widget elementor-widget-pix-text\" data-id=\"a3c2f77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pix-el-text w-100 text-left\" ><p class=\"resp-option text-white text-left\" >P\u00f3ngase en contacto con nosotros en la oficina de EFSEC m\u00e1s cercana o env\u00edenos un mensaje en l\u00ednea.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d96defe elementor-widget elementor-widget-pix-button\" data-id=\"d96defe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a  href=\"\/es\/contact-us\/\" class=\"btn m-0      btn-white d-inline-flex align-items-center      btn-md\"     ><span class=\"font-weight-bold\" >Contacte con nosotros<\/span><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Resolution Process FirmaADI ensures that traders and brokers are getting their disputes resolved in a quick, efficient, unbiased and authentic manner while making sure they walk away with a well-founded answer, thus contributing to their overall knowledge about Forex and&#8230;<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10908","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/secure.efsec.org\/es\/wp-json\/wp\/v2\/pages\/10908","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/secure.efsec.org\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/secure.efsec.org\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/secure.efsec.org\/es\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/secure.efsec.org\/es\/wp-json\/wp\/v2\/comments?post=10908"}],"version-history":[{"count":0,"href":"https:\/\/secure.efsec.org\/es\/wp-json\/wp\/v2\/pages\/10908\/revisions"}],"wp:attachment":[{"href":"https:\/\/secure.efsec.org\/es\/wp-json\/wp\/v2\/media?parent=10908"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}